About me

I'm a Retirements and Estates Support Analyst in E-trade from Morgan Stanley, Philippines. I'm Highly motivated and results-driven professional with a proven track record of success in various industries. I am actively seeking a challenging and rewarding opportunity to leverage my skills and contribute to a dynamic organization's growth.

I am eager to bring my expertise and enthusiasm to a forward-thinking organization that values innovation, teamwork, and employee growth. If you are seeking a dedicated, self-motivated, and results-oriented professional who can contribute to your company's success, I would be thrilled to discuss how my skills and experiences align with your needs.

What i'm doing

  • design icon

    Analytical Research

    Professional use of research sources to find the most relevant information needed.

  • Web development icon

    Web development

    Developing websites as a hobby to practise my degree.

  • mobile app icon

    Technical Helpdesk

    Gives instructions to clients to solve their technical problems.

  • camera icon

    Troubleshoot

    Great-quality service for basic troubleshooting.

  • Daniel lewis

    Shiela Sotto

    He is one of the friendlist and best co-worker that I've ever worked with! He is super helpful to others and he will be always there to keep everything in-check.

    I remember one-time when jericho saved me from trouble. Its when all the files in my usb-drive got corrupted and I immediately called jericho for help, because he's the only one who can fix it.

  • Jessica miller

    Naomi Duran

    Jericho is one of the best colleague that I've ever worked with. He will always help you when you need something and will guide you through.

    When I'm always having an issue with my computer, I always call jericho for help because he's a technical genius!

  • Emily evans

    Alberto Dela Cruz

    Me and Jericho are High-School Buddies, we are best friends since then. He referred me to his company and now we're colleagues.

    I'm always greatful to have a friend like him. I always ask him questions if I missed something from work.

  • Henry william

    Kevin Alegre

    He's a man of his words, he will not let you down when you need something from him. He is very helpful and encourages us to still have some fun while working.

Projects

Resume

Education

  1. University of Perpetual Help System Dalta

    Jun 2015 — May 2019

    The University of Perpetual Help System Dalta (UPSHD) is a Catholic-oriented, co-educational, private university, with campuses at Las Piñas, Bacoor, Cavite and Calamba, Laguna in the Philippines.

  2. Camella School Inc.

    Jun 2010 — Oct 2014

    Camella School commits to enhance the atmosphere for a life long love for learning by nurturing the students to their full potentials.

  3. Doña Manuela Elementary School

    Jun 2004 — May 2010

    Doña Manuela Elementary School is the second home of the students where they get nurtured with love and care.

Experience

  1. Atos Information Technology Inc.

    Technical Helpdesk Analyst

    Oct 2022 — Jan 2023

    • Providing assistance to users who experience technical problems. this mostly involves using phone, chat and via email to contact users.

    • Asking relevant questions from the user and conduct remote troubleshooting using diagnostic methods and determine the best solution based on the issue and the information provided by the user.

    • Walkthrough the user on how to solve technical issues with a corteous manner so in the future he/she have a reference. • If issue is unresolved, send the ticket to the next level of support and update the user/client about the issue.

  2. E-trade from Morgan Stanley

    Operations Analyst

    Aug 2019 — Oct 2021

    • Analyzed and review legal, court, trust documents in accordance of law and regulations of each states in america, to make sure all of the requirements are completed to move/transfer the assets/funds of the client to their rightful heir or beneficiary.

    • Provide analysis and reports on how to reduce workload by participating in team meetings.

    • Transferred high-value investment portfolios for 200+ high value clients with no minimal risks.

  3. Personiv Philippines

    IT Intern

    Sept 2018 — Dec 2018

    • Provides computer-repair and computer related-issue assistance to employees.

    • Maintaining the quantity of workloads to ensure employees comfort use of the equipment.

    • Provide software implementations by assisting the employees on how to operate a software.

My skills

  • Web Development
    80%
  • Web Design
    60%
  • Troubleshoot
    85%
  • Microsoft Office
    50%

Portfolio

Blog

Contact

Get in Touch